HAPPY TRAVEL GENERAL CONDITIONS
These General Terms and Conditions are an integral part of the program of tourist package arrangements and related travel arrangements, and thus of the Travel Agreement (hereinafter: Agreement) with the travel agency Happy travel, obrt za turistis usluge, Osijek 31000, Ilirska 99, OIB 27580435784 (in hereinafter: the Agency) as the travel organizer is concluded by the travel contractor (hereinafter: the Traveler). All information and conditions in the program and in these General Terms and Conditions are binding on the Agency and the Passenger, unless otherwise stated in the Agreement. Words and terms that have a gender meaning used in these General Terms refer equally to the masculine and feminine genders, regardless of whether they are used in the masculine or feminine gender.
Protection of personal data
The Agency needs the Passenger's personal data in the process of realizing the contracted package arrangement and will be used for further communication, contracting and execution of the services included in the package arrangement. Provided that the Traveler has given his consent, the Agency may use the Traveler's personal data for promotional purposes by sending notifications about offers, promotions and notifications. The traveler can at any time withdraw his consent for the use of personal data for marketing purposes by sending a request to the Agency via e-mail at email@example.com. The statement on personal data protection is available on the Agency's website www.happytravel.hr. By concluding the Agreement, the Traveler confirms that he has read the stated rules and accepts them.
Applications and contract conclusion
The traveler can register for a trip organized and offered by the Agency, or in which the Agency acts as an authorized sub-agent of another travel organizer, by phone, fax, e-mail and via the Agency's website www.happytravel.hr. Based on the received application, the Agency will offer the Traveler a Contract that is considered binding after it has been signed by the contracting parties. The agency has the right to refuse the service if it does not receive the appropriate payment by the agreed deadline. When registering, the Traveler pays at least 30% of the value of the arrangement (advance payment), and the remaining 70% of the amount must be paid no later than 3 days before departure, except in cases where special payment conditions are highlighted for individual trips.
The passenger will make the advance payment on the basis of a written contract proposal that the Agency will deliver to the passenger, which will also specify the deadline by which the advance must be paid. The Agreement enters into force on the day the Agency receives the entire amount of the advance payment specified in the Agreement. The advance payment will be included in the total price of the package arrangement. If the Traveler does not make the advance payment within the period specified in the Contract proposal, it will be considered that the Traveler has canceled the reservation application, and that he has not accepted the Contract proposal, and the said Contract proposal is considered invalid upon expiry of that period.
The Passenger is obliged to pay the rest of the total price to the Agency within the period specified in the Contract, and no later than 3 days before the start of the trip. If the remaining amount of the price of the package arrangement is not paid within the period specified in the Agreement, it will be considered that the Traveler has canceled the Agreement, and that the Contractor is obliged to pay the Agency the agreed fee for termination of the Agreement.
Pre-contractual information - travel offer on the website, brochure, flyer, etc.
The Agency is not responsible for possible errors in the press, on the website, or for subsequent changes in new editions of promotional materials and programs to which the attention of the Traveler was drawn before the conclusion of the Agreement, so in this sense the information specified in the Agreement is considered authoritative, and not in promotional material.
In addition to the general conditions of travel, the informative offer of a package arrangement in which the Traveler is interested, the Traveler is also sent a form with standard information for concluding a contract on travel in a package arrangement when the travel organizer is an Agency.
When the combination of travel services is offered as a package arrangement within the meaning of the Act on the provision of services in tourism, the Traveler has all the rights arising from the provisions of the Act on the provision of services in tourism that refer to the package arrangement. The agency is fully responsible for the proper execution of the package-arrangement as a whole.
Price and content of the arrangement
The price of the arrangement includes those services listed in the program under "Price includes" and may also include various fees, which are specifically highlighted in the program. The price of the arrangement does not include those services that are specifically on the program as such and listed under "Price does not include" with a note that some of the optional services can be pre-contracted and will be recorded in the Travel Contract. The Agency will promptly inform the Traveler about the existence, price, as well as any changes in the collection regime of these fees. The published prices are the result of the Agency's contract with partners and do not have to correspond to the prices displayed at the destination. The Agency does not approve refunds to the Traveler for any service included in the agreed price of the package arrangement that the Traveler did not use voluntarily or through fault.
Increase in the agreed price of the package arrangement
The agency has the right to increase the price of the arrangement if the price increase is solely a direct consequence of the change in the price of passenger transportation resulting from the cost of fuel and/or other energy sources, the amount of taxes and/or fees for travel services included in the contract determined by third parties who are not directly involved in execution of the package-arrangement and exchange rates that are relevant to the package-arrangement.
The agency has the right to unilaterally increase the price of the arrangement up to a value of 8%. A price increase, regardless of the amount, is possible only if the Agency notifies the Traveler in writing no later than 20 days before the start of the trip, along with the calculation and explanation of the increase.
Amendment of other conditions of the travel contract in a package arrangement
Before the start of the package arrangement, the Agency may not unilaterally change the conditions of the travel contract in the package arrangement, except for the price in accordance with Article 4 of the General Conditions and the Act on the provision of services in tourism, unless such a right is provided for in the contract, if the change is insignificant and if it informs the Passenger about the change in a clear, comprehensible and easily visible way on a permanent data carrier. If, before the start of the package arrangement, the Agency is forced to significantly change any of the main features of the travel services or cannot fulfill the agreed special requirements of the Traveler, or proposes an increase in the price of the package arrangement by more than 8%, the Traveler can accept the proposed change within a reasonable period determined by the Agency , or
terminate the contract without paying a termination fee.
If the Traveler terminates the package travel contract, the Agency is obliged to return all payments made without undue delay, and no later than within 14 days from the termination of the contract.
The agency reserves the right to change the order of the program, when it comes to public holidays and the like, and due to changes in the working hours of individual facilities that are visited or bad weather if outdoor/nature activities are planned (e.g. boat rides, etc.).
Categorization and description of accommodation services
The offered hotels, apartments or other facilities in the package-arrangement are described according to the official categorization of the country in question valid at the time of the program release. We point out that local categorization in individual countries differs significantly, which means that accommodation standards are not often comparable. The agency does not assume responsibility for any written or oral information that is not in accordance with the description of services and facilities in the published programs. If the traveler uses a triple or multi-bed room in the hotel, the hotelier usually provides a double room with an extra bed. The quality of the extra bed depends entirely on the hotel. The agency is under no circumstances responsible for any issue regarding the quality of the extra bed, nor is it responsible for any passenger dissatisfaction arising from these reasons.
The layout of the rooms/apartments is determined by the accommodation facility in the place of residence. If the Traveler has not expressly agreed on a room/apartment with special features, he will accept any officially registered accommodation unit in the facility described in the catalog and price list. Entry to the room is usually not possible before 2:00 p.m. on the day the service begins, and it must be left by 10:00 a.m. on the day the service ends, which is determined by the accommodation facility. Arrivals after 19:00 must be announced in advance, unless otherwise indicated. The decision on earlier entry and/or later exit from the accommodation unit is made independently by the accommodation facility and the Agency has no influence on it.
Termination of the Agreement by the Passenger
After the conclusion of the Agreement and before the start of the package arrangement, the Traveler may terminate the Travel Agreement exclusively by means of a written notification to the Agency of the termination of the Agreement with the payment of an appropriate compensation in the name of damages, the amount of which is determined depending on the date on which the Agency received the notification of termination, as follows:
a) If the Traveler cancels the arrangement for travel in Croatia, the Agency will retain the following amount from the total price of the arrangement as compensation for damages:
- more than 15 days before departure: 30% of the price of the arrangement, and at least HRK 100 (13.27 EUR)
- from 14 to 8 days before departure: 40% of the price of the arrangement
- from 7 to 3 days before departure: 70% of the package price
- from 2 days before departure to the day of departure: 100% of the price of the arrangement
- after departure: 100% of the package price
b) If the Traveler cancels the arrangement for a European trip, the Agency withholds the following amount from the total price of the arrangement as compensation for damages:
- more than 60 days before departure: 20% of the package price, and at least 350 kn (46.45 eur)
- from 59 to 30 days before departure: 30% of the price of the arrangement
- from 29 to 22 days before departure: 40% of the package price
- from 21 to 15 days before departure: 80% of the package price
- from 14 to 0 days before departure: 100% of the price of the arrangement
- after departure and for invalid travel documents: 100% of the price of the arrangement
c) if the Passenger cancels the cruise arrangement, the Agency withholds the following amount from the total price of the arrangement as compensation for damages:
- more than 60 days before departure: 30% of the price of the arrangement
- from 60 to 46 days before departure: 40% of the price of the arrangement
- from 45 to 31 days before departure: 60% of the package price
- from 30 to 16 days before departure: 80% of the package price
- from 15 days before departure to the day of departure: 100% of the price of the arrangement
- after departure and for invalid travel documents: 100% of the price of the arrangement
d) Transfers 120 - 91 days before departure 10% of the transfer price 90 - 61 days before departure 20% of the transfer price 60 - 45 days before departure 30% of the transfer price 44 - 31 days before departure 50% of the transfer price 30 - 21 days before departure 70 % of the transfer price 20 - 0 days before departure 100% of the transfer price after departure and "no show" 100% of the transfer price.
The mentioned cancellation costs also apply to changes in the date of departure and/or the accommodation facility, i.e. the type of room/apartment, as well as to all other important changes. When canceling a trip, the cost of obtaining a visa/s or travel documents is not paid. In the event that the Traveler cancels or shortens the trip due to weather conditions, the Agency will apply the above provisions, and subsequent complaints will not be considered. If special conditions apply to some programs and arrangements, the Agency will state them when contracting and they will be applied. Verbal cancellation The passenger is obliged to confirm in writing either by post, fax or e-mail. If the Traveler does not confirm the verbal cancellation in writing, it will be considered that he did not cancel the trip. If the Traveler interrupts a trip in progress at his own request, he is not entitled to reimbursement of expenses incurred due to an early return, for example, if there was no snow at the destination and he went skiing or it rained while on vacation.
If the damage actually occurred is greater than those mentioned, the Agency reserves the right to collect it upon presentation of evidence of the actual costs, up to a maximum of 100% of the price of the arrangement.
The traveler has the right to terminate the package travel contract before the start of the trip without paying a termination fee in the event of extraordinary circumstances that could not be avoided, which occurred at the destination or in its immediate vicinity and which significantly affect the fulfillment of the package arrangement or which significantly affect the transportation of passengers at the destination.
The Passenger's right to transfer the contract to another Passenger
Before the start of the package arrangement, the Traveler can transfer the Agreement to another Traveler who meets all the conditions applicable to that Agreement, about which he is obliged to inform the Agency in writing no later than 2 days before the start of the package arrangement. The Traveler and the Traveler to whom the Agreement has been transferred are jointly and severally liable to the Agency for the payment of the price of the package arrangement. The transfer is carried out free of charge, except when the charges arise from the actual costs of the transfer caused by third parties, if any.
By signing the Travel Contract, of which these Conditions are an integral part, and for trips outside of Croatia, it is considered that the Traveler has been offered travel insurance, as well as that the Traveler has been provided with information on the content of these insurances and the general conditions of the insurance contract. In case the Traveler wants to contract travel insurance, it can be contracted directly with the insurer or with the Agency, whereby the Agency is only an intermediary of the insurance company. If the Traveler does not provide the Agency with the information for the creation of the insurance policy within the period specified in the offer, it is considered that the Traveler does not want to contract travel insurance or will contract it independently. The insurance premium is calculated depending on the duration and price of the trip according to the price list of the insurance company. Paid insurance premiums are not subject to cancellation insurance, nor part of a package arrangement, and will not be refunded by the Agency. Other insurance conditions are included with the insurance policy that will be delivered to the Passenger.
Termination of the contract by the Agency
The agency can terminate the package travel contract before the start of the package arrangement and return all payments received for the package arrangement to the Traveler in full, without the obligation to compensate the Traveler, if the number of persons registered for the package arrangement is less than the minimum number stated in the contract or travel program that is an integral part of the pre-contractual information and if it informs the Traveler about the termination of the contract within the period specified in the promotional material or travel program, i.e.:
- 20 days before the start of the package-arrangement for trips lasting 6 days or more;
- 7 days before the start of the package-arrangement for trips that last from 3 to 5 days inclusively;
- 48 hours before the start of the package arrangement for trips lasting less than two days.
The agency can also cancel the trip due to force majeure, i.e. due to unusual or unforeseeable events, over which the organizer has no influence and was not able to avoid them. Force majeure does not mean overbooking, but therefore includes state regulations, strikes, wars or crisis situations similar to wars, epidemics, natural disasters, etc. If the Agency makes significant changes to the program, accommodation or price before the start of the trip, it is obliged to inform about it without delay passenger in writing. The passenger can accept the changed program or reject it within 2 working days of receiving such notification. In case of cancellation, the Agency undertakes to return the amount paid to the Passenger. In the case of acceptance, the replacement arrangement offered to the Traveler is considered by the Agency as a new travel contract, with the Traveler waiving all claims against the Agency from any legal relationship arising from the original contract.
If, after the start of the trip, the Agency has not provided a major part of the contracted services, or if it judges that it will not be able to ensure the fulfillment of a major part of the contracted services, the Agency may, at its own expense and with the consent of the passenger, make changes to the program for the continuation of the trip and, if necessary, compensate the passenger for the difference in price between contracted and actually provided services. With the written consent of the passenger, the Agency can replace the unperformed part of the service with another service, whereby the Passenger waives the right to claims from the Agency for such mutually agreed and changed part of the trip, in relation to the concluded Travel Contract.
The agency is authorized by a unilateral statement to terminate the contract in full or in part, without the obligation to compensate the passenger, if external extraordinary and unforeseeable circumstances occur that could not be prevented, avoided or removed, and which, if they had existed at the time of the conclusion of the contract on organizing the trip, would have justified reason for the Agency not to conclude a contract. In this case, the passenger has the right to payment of the paid amount in full, i.e. the price difference between the contracted and provided services. The Agency reserves the right to change the day or time of travel due to a change in the flight schedule or due to the occurrence of unforeseen circumstances, the right to change the direction of travel if the conditions for travel change (security situation in a certain country, natural disasters or other situations that the Agency cannot influence) without damages, and according to the applicable regulations in domestic and international traffic. The agency does not assume responsibility for changes due to unforeseen circumstances and force majeure during the trip. In this case, he can provide services based on the situation.
Passengers are required to have valid personal travel documents. Invalid, incomplete, expired and damaged documents, which result in cancellation of the trip, do not produce any harmful consequences for the Agency, and if additional damage is caused to the Agency due to such an omission by the Traveler, the Traveler is obliged to compensate for the same. If travel documents are lost or stolen during the trip, the cost of issuing new documents is borne by the Traveler. The Agency is not responsible for the decisions of customs, police and other state bodies that result in the refusal of a permit to enter a particular country.
Foreign exchange, customs regulations and health regulations
Passengers are obliged to comply with foreign exchange and customs regulations, as well as laws and other by-laws of the Republic of Croatia and other countries they pass through and in which they stay. In case of impossibility to continue the trip due to violation of regulations by the Traveler, all incurred costs for himself, fellow travelers and the Agency shall be borne by the Traveler. Travel to some countries requires mandatory vaccinations against certain diseases, and the Traveler is required to have vaccination certificates and documents.
The carrier determines the terms and prices of hand luggage and checked luggage, as well as weight and size restrictions. The agency is not responsible for lost and/or damaged luggage. In case of loss, damage and/or misappropriation of luggage at the hotel, the Passenger shall submit a claim for compensation to the hotel where the luggage was lost, damaged and/or lost.
Objection for irregularities and complaints
The traveler must first complain about irregularities and complaints to the service provider (hotel, apartment, etc., carrier, tour operator, representative of the travel organizer or direct service provider). In the event that the complaint can be resolved on the spot, and the Traveler did not immediately complain about the irregularities to the service provider, it is understood that the Traveler agrees with the service, thereby losing the right to lodge subsequent complaints with a request for a reduction in the price of the service and/or payment of damages. The Agency will not consider complaints if the Traveler has not attached a copy of the written complaint that he made on the spot. If, even after complaining on the spot, there is no improvement, the Traveler must request a certificate that shows that the service was not provided, or that it was not provided in the manner agreed upon. The passenger must attach the confirmation to the written complaint. The Traveler is obliged to lodge a written complaint within 8 days after the end of the trip via electronic mail to the address: firstname.lastname@example.org or by mail to the address Happy travel, Ilirska 99, 31000 Osijek. If the Traveler submits a written complaint after that deadline, the Agency is not obliged to take such complaint into account. The Agency is obliged to issue a written decision on the complaint within 14 days of receiving the complaint, and may postpone the deadline for the decision on the complaint for an additional 14 days due to the collection of information. While the resolution procedure lasts, and in total no more than 14, or 28 days after lodging the complaint, the Traveler irrevocably renounces mediation by any other person, arbitration by UHPA or another institution, as well as providing information to the media.
Likewise, during this time, the Traveler waives the right to sue. The maximum amount of compensation per complaint can reach the amount of the advertised part of the services, and it cannot include already used services or the entire amount of the arrangement. The agency is not responsible for complaints related to the weather forecast, waiting on the road due to unfavorable weather conditions, crowds at the borders or waiting at the entrance to the cities or facilities that are visited. Also, the Traveler will be informed before the trip about all the prices of optional excursions and tickets, if they are not included in the price of the package arrangement, and he has the free will to make a reservation through an agency, travel organizer or to do the same in his own organization. The agency is not obliged to explain the costs incurred when booking tickets, excursions, local guides, headphones, the time spent by an agency employee reserving the listed facilities online or contacting a local agent for booking facilities or excursions. The Agency will receive all announcements for trips or any other specifics for the trip from the passenger only in writing and confirm them in writing as well. Each Passenger submits a complaint individually. The organizer does not accept complaints about LAST MINUTE arrangements - offers at the last minute. For the Traveler's free time during the program, the Traveler is free to use that time for his own programs, and the tour leader is not obliged to spend time with the passengers.
During an individual visit to the museum, the group leader does not lead the group inside the museum. Museum tickets do not include the accompanying tour guide, unless otherwise indicated and paid for. During the program, it is possible to change the order of site visits and optional services so that the services are performed in the best possible way and in full, depending on the interest of the passengers. If travelers want to separate from the group in order to use the time for their own programs, they are free to do so with prior notice to the tour leader. If the passengers are late for the group agreement with the group and the tour leader, and so that the rest are not deprived of the program, the group is not obliged to wait for them.
In the case of tourist arrangements and other tourist services, where good or suitable weather is an essential condition for the realization of the program (boat trips, etc.), withdrawal/deviation from the contract due to poor or unsuitable weather is a valid reason for withdrawal from the contract due to extraordinary circumstances. In this case, the passenger has the right to a refund of part of the paid amount of the unused part of the service or to transfer part of the unused paid amount to another departure date. The Agency cannot take responsibility for changes to the program due to the occurrence of any force majeure during the implementation of the program. In these examples, it can guarantee passengers services in a changed form, depending on the existing possibilities.
Obligations of the Agency
The agency as a travel organizer is responsible for the execution of the package-arrangement as a whole, i.e. the execution of all services that are included in the price of the package-arrangement. The Agency is obliged to take care of the execution of services, as well as the choice of service providers, with the attention of a good businessman, and to take care of the rights and interests of the Traveler in accordance with good customs in tourism. The Agency is obliged to provide the Passenger with all the contracted services and to provide answers for possible non-performance of the services or part of the services. The Agency will perform all the stated obligations from its programs/arrangements in full and in the manner described, except in case of force majeure or changed circumstances. If at the destination, despite careful booking by the Agency, the so-called overbooking in the hotel / transport / restaurant, the Agency will try to offer an alternative solution, depending on the possibilities. The Agency will help the Traveler in difficulties, especially in providing adequate information about health services, local authorities and consular assistance, as well as in establishing long-distance communication and finding alternative travel arrangements. If the Passenger caused the difficulty intentionally or through carelessness, the Agency can charge a reasonable fee for assistance, which will not be higher than the actual costs. The Agency is obliged to bear the costs of necessary accommodation for a maximum of 3 nights per Passenger when, due to unavoidable circumstances, it is not possible to ensure the Passenger's return in accordance with the package travel contract. The passenger has the right to a price reduction / compensation if the travel services are not performed properly.
The Agency is obliged to keep as a business secret all the data and information it has collected from the Traveler and without his approval, except in the cases prescribed by law and if it is necessary for the execution of the Agreement, it may not communicate this data and information to anyone.
Obligations of the Passenger
The traveler is obliged to comply with the rules of behavior in accommodation facilities, that is, by means of transportation and not to prevent the smooth development of the travel program by his actions, as well as not to endanger the rights of other travelers on the trip. In the event that the Passenger's behavior causes damage to the service provider in the accommodation facility or means of transportation, or prevents the regular and smooth development of the travel program, he is obliged to remedy such damage immediately, or compensate the injured party, while he is obliged to cooperate with the service provider and the Agency. If the Traveler endangers the regular and smooth development of the travel program, (does not listen to the instructions of the tour leader, uses vulgar words, is late for departure...) the Agency, in addition to the right to compensation, has the right to interrupt the trip, in which case the trip will be considered interrupted on request of the Passenger, whereby the Agency is not obliged to bear the costs of returning to the place of departure. If, in the case described in the previous paragraph of this point, the Passenger is a minor or a child, the parent is obliged to accept the child's return home or pick up the child at his own expense. The traveler is obliged, without undue delay and taking into account the circumstances, to inform the Agency of any non-compliance that he finds during the performance of the travel service included in the package travel contract. If any of the travel services is not performed in accordance with the package travel contract, at the request of the Traveler, the Agency is obliged to correct this non-conformity, unless this is not possible or if the elimination of the non-conformity would cause disproportionate costs taking into account the non-conformity and the value of the travel services affected by the nonconformity.
Notifications before travel
The traveler is obliged to inform the Agency about all relevant facts regarding his health, habits, etc., which could endanger the progress of the trip (if he is looking for a certain type of food for health and other reasons, suffers from a chronic disease, allergies, etc.). In some programs, special rules for travel are specified, which include mandatory vaccinations and the acquisition of appropriate documents. The passenger is obliged to complete the mandatory vaccinations as well as to have certificates and documents to that effect.
The Agency does not send notifications to passengers by regular mail before the trip, unless otherwise specified in the program. Passengers will receive notifications before the trip to their e-mail address that they indicated during check-in.
When signing the contract, the Agency employee will inform the traveler about the sources of information about the country to which the traveler is traveling, including the opinion of the Ministry of Foreign Affairs of the Republic of Croatia. We recommend every traveler to get information personally on the website www.mvep.hr and look at the list of countries of high or moderate risk according to the opinion of the MFA of the Republic of Croatia.
We recommend that every traveler who is not a citizen of Croatia and does not have Croatian travel documents personally inform himself about the country he is traveling to and the conditions that must be met for traveling to that country, bearing in mind the different regulations that apply to citizens of individual countries, before paying for the arrangement. The agency can direct the traveler to the source of information, but in no way assumes responsibility for the consequences that could arise for the traveler as a result of non-compliance with these regulations.
According to the regulations of the World Health Organization, travelers traveling to certain countries are required to be vaccinated in accordance with the regulations and to obtain the appropriate certificate of vaccination, if necessary.
Travel conditions for linked travel arrangements
The general terms and conditions of travel for package arrangements do not apply to travel in a related travel arrangement, except for the part of passenger protection in case of insolvency of the agency. A connected travel arrangement implies at least two different types of travel services purchased for the purposes of the same trip or vacation that do not represent a package arrangement (eg individual hotel reservation, individual reservation of plane tickets, transfers and similar additional services). When traveling in connected travel arrangements, the Agency acts in the name and on behalf of the service provider, i.e. as an authorized sales agent of various service providers (hotels, transfers, agencies for booking tourist services, etc.), and each of the Service Providers is solely responsible for the proper execution of their service in accordance with the contract. In the final travel documents, the Traveler will be informed about the contact of the service provider.
Trips organized by other organizers/tour operators:
For each individual program, the conditions of the responsible organizer listed for that trip apply. All programs in which the Agency acts as an intermediary, the Agency is not responsible for the implementation of travel or tourist arrangements for which the organizer is not responsible, but only mediates the sale. All tourist arrangements represented by the Agency as an intermediary are specially marked, which will be visible on the travel contract as well as on the information form. In this case, the general terms and conditions of the mentioned tour operator apply. By signing the contract, the contractor/traveler fully accepts the program and conditions of the trip.
Insurance in case of insolvency or bankruptcy of the tour operator
In accordance with the Law on the provision of services in tourism, in case of insolvency or bankruptcy of the Agency, travelers caught on the trip, as well as persons who have paid advance payments for the trip, should contact the insurer with whom the Agency has contracted a guarantee insurance policy for tourist package arrangements. Information about the insurer is listed on each individual Travel Contract, as well as the insurance policy number and contact details of the insurer. Shelf number: no. 298021000034, CROATIA osiguranje d.d., Zagreb, tel. 072 00 1884.
Pursuant to the Act on the provision of services in tourism, the Agency has concluded an insurance contract with the insurer on liability for damage caused to the Traveler by non-fulfillment, partial fulfillment or improper fulfillment of obligations related to the package-arrangement: policy number: 11-7002906368, UNIQUA osiguranje d.d., Zagreb, tel. 01/6324-200.
These conditions and travel instructions are valid from October 31, 2022. They comply with EU Directive 2015/2302 of the European Parliament and the Council of November 25, 2015 on travel in package arrangements and related arrangements, as well as the Act on the provision of services in tourism.
The Agency reserves the right to change these General Terms and Conditions at any time by publishing the amended text of the General Terms and Conditions on the Agency's website, which becomes effective on the day of publication.
The traveler undertakes to try to resolve possible disputed cases amicably in accordance with the conditions. If this is not possible, in the event of a dispute, the court in Osijek has jurisdiction, and Croatian law applies.
According to the Act on the provision of services in tourism, a traveler can submit a proposal for the resolution of a dispute before a body from the list of notified bodies for the alternative resolution of consumer disputes in accordance with the law governing the alternative resolution of consumer disputes.
Alternative resolution of disputes related to the contract, about authorized bodies for alternative resolution of disputes involving the trader and about the platform for online resolution of these disputes, in accordance with the provisions of the special law on alternative resolution of consumer disputes.
Data on currently notified bodies for alternative resolution of consumer disputes are available on the website of the Ministry of Economy, Entrepreneurship and Crafts: http://potrosac.mingo.hr/hr/potrosac/clanak.php?id=12645
The platform for online resolution of consumer disputes is available at the link: https://ec.europa.eu/consumers/odr/main/
Competent body whose official supervision is subject to the activity of a travel agency in performing and providing services in tourism:
State Inspectorate, Tourist Inspection, Šubićeva 29, 10000 Zagreb
Ilirska 99, HR-31000 Osijek