The tourist agency Happy travel collects and processes the personal data of the users of its services, paying special attention to their adequate protection. Personal data is any data that relates to you as a natural person, and on the basis of which your identity is determined or can be determined.
Please read this Statement carefully in order to familiarize yourself with the method of collection, processing and protection of your personal data and the rights you have with regard to your personal data based on valid national and European regulations.
Data processing manager
The data controller is a natural or legal person who collects your personal data, determines the purposes and methods of their processing, and is responsible for processing such data in a manner that complies with applicable national and European regulations on the protection of personal data.
Within the framework of its operations, Happy travel represents the manager of data processing, depending on the circumstances of the work during which data processing is carried out, whereby we deal with your data exclusively in accordance with applicable regulations and ensure an appropriate level of protection and security.
We need certain personal data for adequate and high-quality provision of our services. If for some reason you do not want to give us your personal data, you can also refuse, but then we may not be able to provide you with the services you are interested in.
The type of personal data we collect
The information you provide to us includes personal information that you voluntarily provided to us when communicating with us by phone, email or verbally.U svom poslovanju, možemo prikupljati i obrađivati sljedeće vrste Vaših osobnih podataka:
•Name and surname
• Gender and age
• Date and place of birth
• Number, date and place of issuance of the identification document
• Telephone/cell phone number of service users, parents/guardians for minors
• Information on disability, pregnancy and special conditions and needs
• Pensioner status/work status
We collect the aforementioned personal data directly from you or from third parties who enter into a contract with us on the use of our services (for example, companies for group trips of their employees). We do not collect information about you other than the information you provide to us as a user of our service or a person paying for the service for one of the service users.
Processing of personal data
Happy Travel collects and processes your personal data for various permitted purposes. In certain cases, your personal data is collected with your consent, while in other cases there is a legal or other basis for their collection.
The purposes for which we collect and process your personal data can be the following:
• Conclusion and execution of service contracts;
• Information about the products and services of the Happy travel agency;
• Fulfilling the legal obligations of Happy travel agency;
For some of the aforementioned purposes, we collect and process your personal data based on your consent.
We will not retain your data for longer than is necessary to fulfill the purpose for which we collect that personal data, unless we are required to do so by law.
Forwarding of personal data to third parties
In the process of doing business and providing services, Happy travel in some cases needs to make your personal data available to third parties, who further handle your personal data as personal data processors, such as:
• Accommodation facilities
• Event service providers – ticket sales for various events
• Bus carriers
• Organizers of the congress due to the need to pay the registration fee
• Competent law enforcement authorities
The website www.happytravel.hr contains links to other websites that it does not manage. These websites have their own data protection statements.
Your rights regarding the protection of personal data
In relation to your personal data that we collect and process, based on the current regulations in the field of personal data protection, you have the following rights: if you want to access, correct, update or request the deletion of your personal data, or object to the data processing process, ask us to limit processing of your personal data or request their portability, you can do so at any time by contacting:
Personal data protection officer
Happy travel, business for tourist services, owned by Sunčana Dundović and Ivana Ličanin Dumenčić
31000 Osijek, Ilirska 99
If we have collected and processed personal data with your consent, you can withdraw it at any time. Withdrawal of your consent will not affect the legitimacy of any processing prior to your withdrawal of consent, nor will it affect the processing of your personal data that is carried out in accordance with the legal basis of processing.
Retention of personal data
Happy travel stores your personal data until the expiration of a maximum period of two years from the moment of termination of the contractual relationship between you and us, depending on the circumstances of the specific case, unless a longer time period for saving personal data is determined by valid national or European regulations. Happy travel will not store your personal data longer than is necessary and legal and will process them exclusively for the purposes for which it collected the said data.
Contact for inquiries and complaints
If you have any questions or complaints about this Personal Data Protection Statement or the use of your personal data, you can contact us by mail or e-mail at:
• Happy travel tourist agency
Headquarters: Ilirska 99, 31000 Osijek
• Data protection officer at Happy travel agency:
Mobile +385 91 603 9083
If you are not satisfied with our answer or if you believe that your personal data has been violated or your rights have been violated, you have the right to contact the competent supervisory body - the Agency for the Protection of Personal Data, www.azop.hr.
Update of the Personal Data Protection Statement
Happy travel regularly supplements this Statement in accordance with changes and news based on current regulations and ensures that the latest version of the Statement is available at www.happytravel.hr.
In the event of a significant change in the content of the Statement that may significantly affect your rights, freedoms or interests, you will be notified directly. The date of the last update is shown at the top of this Statement.